Skip to content
Free UK Shipping on orders over £100
Free UK Shipping on orders over £100

Terms of service

These terms and conditions were last updated on 10/08/2021.

These terms and conditions apply to all transactions and use of this website. Please print off and read them carefully – they do not affect your statutory rights.

This website is owned and maintained by Six String Supplies Ltd (“Six String Supplies”, “us”, “we” or “our”). All information, content, wiring diagrams and product photos are our intellectual property and may not be used or distributed for your use or for business use without our written permission. Reproduction of photos and/or wiring diagrams is strictly prohibited. All of our material is protected under copyright law. If you have any questions regarding these terms and conditions, please contact us using the contact form or by email: info@sixstringsupplies.co.uk and you will receive a reply within 48 hours.

These terms and conditions apply to the website and includes all orders placed both on and off the website (ie via phone or face to face at a guitar show for example). These are the terms and conditions of purchase. By continuing to use our website you adhere to and are bound by these terms and conditions. If you do not agree to be bound by these conditions, please do not use our website.

We reserve the right to change or modify these terms and conditions. The current and most up to date version will always be published on this page.

General Terms

These terms and conditions and all transactions on our website are governed by English law and are subject to the jurisdiction of English courts. We do not accept responsibility for content of external links which you may access from our website. Such websites are governed by their own conditions which may vary. We hold no responsibility for external content.

Sales are concluded in English only. Six String Supplies Ltd own the copyright and intellectual property rights in all material and content on this website. Reproduction and use of this material is strictly prohibited. All product photos, descriptions and wiring diagrams are our copyrighted property and may not be used or reproduced without our permission.

We make no warranties in regards to the accuracy of information supplied on this website. However, the information provided is as accurate as possible. Occasionally, the manufacturer of any given part can change their specification without warning. We will always update our website and information as often as possible.

Please read our Privacy Policy in full here.

Pricing Conditions

Our website prices are viewable in five different currencies.

GBP - This is our default currency and all GBP prices are inclusive of UK VAT.

USD, and all other international currencies are exclusive of UK VAT.

International pricing will fluctuate according to the exchange rate of any given day.

The total cost of your order will be the total amount of goods ordered plus shipping (if applicable) which is from £2.95 for UK deliveries and from £9.95 for deliveries within the EU. Shipping elsewhere in the world starts from £10.95. Products and their prices are subject to availability before order is accepted and confirmed by Six String Supplies Ltd. We spend a lot of time and effort into ensuring information on our website is accurate, however, an error can occur occasionally. If an error is discovered in the price or product description (i.e. size, colour) we will notify you immediately and ask if you wish to continue or cancel.

We accept payment from all major credit cards, Mastercard, Visa, Maestro, Solo and PayPal.

Please read our Payment & Security Policy by clicking here.

VAT and Import Charges

We do not charge any taxes (VAT or otherwise) on international orders.

Different destinations will have different levels of import duty and taxes on all goods entering the country. Six String Supplies Ltd is not responsible for any customs duties or additional taxes. It is your responsibility, as the customer, to check these possible additional costs before committing to an order.

Any package that gets returned to Six String Supplies Ltd by customs authorities due to unpaid entry taxes will only be refunded upon it's safe return, minus the original outbound shipping fee.

IOSS (Import One Stop Shop) - EU orders placed on our website with a subtotal of €150.00 or less will be inclusive of VAT and fees. The price paid at checkout is final pricing.

For orders above €150.00 - VAT is not included and you are responsible for additional taxes, duties or handling fees that may apply.

Delivery and Returns Information

All delivery times are subject to product and delivery slot availability. Small packages are sent by Royal Mail which is more often than not a next day service. However please allow up to 3 working days for delivery to be made.

Please ensure that delivery address and customer details are entered correctly at the time of order. Six String Supplies Ltd will not accept responsibility for losses or missing items due to mis-typed delivery addresses provided by the customer. Six String Supplies Ltd is not responsible for re-routing, re-delivery, replacing or refunding orders that have been delivered to an incorrect address provided by the customer at time of order.

Click here to read our shipping and returns policy in full. We will always ship to your confirmed delivery address supplied at time of order. Please ensure your information is up to date.

For customers outside of the UK - different destinations will have different levels of import duty and taxes on all goods entering the destination country. Six String Supplies Ltd is not responsible for said customs duties or additional taxes. It is your responsibility, as the customer, to check these possible additional costs before committing to an order.

Sales, Promotions & Discounts

From time to time, we may offer discounts on promotions on certain products. This is generally in the form of an automatic discount and will apply to select products on our website.

Items made available in the "clearance section" are already discounted and further discounts are not applicable.

IMPORTANT INFORMATION REGARDING ELECTRONIC PARTS ORDERS

All of our prewired kits, DIY wiring kits and individual components are fully tested before being shipped. Six String Supplies' website has a whole host of free information showing how to use our products, but ultimately Six String Supplies can not install the product(s) for you. If you are not comfortable installing and soldering yourself, you must take your guitar to a qualified guitar tech to install for you. Six String Supplies Ltd can not and will not be held responsible for potential damage caused to the guitar or product by the customer.

Most products are expected to be used within manufacturer guidelines (SSS Premium® prewired kits, Free-Way switch products etc...) Any use outside of stated or recommended guidelines is entirely up to the customer, but sales support/warranty/refunds are then extinguished. We do not offer custom work as a company and as such, cannot be held responsible for customers' "custom" work.

All of our prewired kits are fully tested before being shipped. If you wish to modify our prewired kits in any way, shape or form, this is done entirely at your risk and with no support from Six String Supplies Ltd.

Soldering Health & Safety

If you are not confident or lack the equipment to solder - we strongly recommend taking your items to a qualified guitar tech who is proficient in soldering.

Health and safety - we always recommend wearing a mask and using lead free solder. Over exposure to solder fumes can cause headaches. Six String Supplies cannot and will not be held responsible by persons not taking safety precautions.

A mask should be worn as a minimum. Use of a fume extractor is beneficial and is recommended if soldering for prolonged periods over a prolonged length of time.

Nitrocellulose Aerosol Health & Safety

Nitrocellulose is highly toxic and highly flammable. A suitable painters mask must be worn at all times. Six String Supplies Ltd can not be held accountable for injury, illness or sickness as a result of customer misuse, mishandling or abuse of paints and solvent products.

Solvent abuse can kill instantly. Always ensure painting area is well ventilated.

Custom orders

We do not offer custom orders or custom work (custom DIY kits, prewired kits or wiring diagrams). 

Stock Control

If the item is on the website and listed as in stock, then it is in stock and it will get shipped either the same day or the next working day. However, whilst extremely rare, it is possible that an item you have ordered may not be in stock. In this case, we will notify you immediately and offer you the choice of a full refund, a different item at the same value, or the option of waiting until new stock arrives. We do daily stock checks and ensure stock levels are up to date. PLEASE NOTE - prewired kits orders operate on a 3-5 working day assembly time.

FORCE MAJEURE - Six String Supplies reserves the right to cancel any order at anytime if circumstances outside of it's control make shipping or production of orders not possible. In this case, customers will be contacted directly and a refund given.

Lifetime Guarantee

On 14th December 2022 we started to offer a life time guarantee on our prewired kits range (to the original purchaser only). This is effective from 14th December 2022 only. Orders placed before this date, are not subject to the lifetime guarantee.

Lifetime guarantee means we will repair or supply replacement parts free of charge to the original owner of the product. Lifetime guarantee is not available on passed down or second hand kits. Proof of purchase, name, order number and original contact details are required for validation.

Lifetime guarantee covers general wear and tear over time - not customer misuse or poor installation. As per our general terms and conditions, customers not confident with soldering, or who lack the equipment or knowledge, should have the kit installed by a qualified guitar tech.