Returns & Shipping
As we all learn to live through and deal with COVID19, this shipping policy is currently superseded by our COVID19 shipping policy. Please read it.
Orders are packed and shipped within one working day. Prewired guitar electronic kits can take up to 5 working days from order to being despatched during busy periods. If the order is placed on a weekend or public holiday it will be shipped the next working day.
For the UK:
All orders are shipped Royal Mail First Class. Shipping within the United Kingdom is £1.95 for small packages up to a maximum of £4.95 for larger packages. Delivery is normally the next working day after shipment but please allow up to 3 days for delivery. We will always obtain a proof of postage of your package. High value orders are sent with a tracking number via Recorded Delivery Tracked and Signed.
For International Deliveries:
Most deliveries are sent via “Royal Mail International Signed For” service. Delivery times can vary between 4-5 working days but generally takes a week. A signature is often required to confirm receipt of the parcel. Your tracking number will be sent to the email address provided when you placed your order along with your confirmation of shipment.
Shipping to countries within the EU costs £8.95.
Shipping everywhere else costs £10.50.
For customers outside of the EU - different destinations will have different levels of import duty and taxes on all goods entering the country. Six String Supplies Ltd is not responsible for said customs taxes. It is your responsibility, as the customer, to check these possible additional costs before committing to an order.
If you are not happy with any product you have purchased from us, we will buy it back off you!* We have an easy, hassle free returns policy. If you need to return an item to Six String Supplies Ltd, please let us know in writing (email or letter) within 60 working days of receiving the item and then return the item to receive a full refund (not including the cost of return postage). Postage will not be refunded for customers who have simply changed their mind.
If the return is due to faulty or missing parts, we will offer a replacement or full refund provided we are made aware of this fact in the original 60 day period. The replacement will be the same part or a part of the same value. *The component(s) or wiring kits must be in a resaleable condition. Wiring kits returned that have clearly been used will not be refunded.
Please address all returns to;
Six String Supplies Ltd
6 Kirkwall Crescent
Returns on custom orders or harnesses that have been wired to your specifications are not returnable or refundable under any circumstances.
Please only use Royal Mail to return items. Returned items are your responsibility and we reserve the right to refuse refunds or exchanges if the condition of the item(s) is not fit for resale.
In the event of refund: refunds take 3 working days to be processed and funds returned to your bank account.
Six String Supplies Ltd – this return policy does not affect your legal rights.