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Free UK Shipping on orders over £100
Free UK Shipping on orders over £100

Shipping policy

Production Lead Times

Loose parts (non prewired) orders are packed and shipped within 1 working day (excluding weekends). During busy periods, orders are processed, packed and shipped within 24 hours.

Prewired kits can take up to a maximum of 5 working days from point of order to being despatched, excluding weekends and public holidays.

We do not work weekends or public holidays - so orders ship during Monday - Friday working days. The shipping time displayed at the checkout applies only to transit time - this does not include the processing/production lead times outlined above.

Shipping Rates

Our shipping policy is simple. We charge a flat rate* shipping fee depending on what region in the world we are delivering to, as follows:

 £3.95 - £6.90 (please note liquid/aerosol products are shipped via courier only) free on orders over £100.00 (subtotal)

  starting from £8.95 (DHL Express)

  starting from £6.95 depending on destination (DHL Express)

  varies depending on destination (DHL Express)

 

Shipping Times and Courier

For the UK:

Orders are shipped via Royal Mail Tracked. Delivery is normally the next working day after shipment but please allow up to 3 days for delivery. We will always provide you with a tracking number. DHL Express is a next working day courier service (excluding Saturdays). If your order is shipped on a Friday, delivery will be Monday.

Cut off point for same day despatch on relevant orders is 1pm.

PLEASE NOTE - we reserve the right to put your order on DHL Express over Royal Mail at our discretion (at no additional cost to you).

For International Deliveries:

All Export orders are shipped via DHL Express or Royal Mail International Tracked. This includes a fully automated tracking system with door to door deliveries often being made within 2 working days (wow!). A signature is often required to confirm receipt of the parcel. Your tracking number will be sent to the email address provided when you placed your order along with your confirmation of shipment.

DHL Express, as the name suggests, is a quick service

Royal Mail International is much slower.

Estimated delivery times are displayed at checkout and varies depending on your destination.

EU IOSS Registration

We ship to customers in EU countries. All orders with a subtotal of 150 or less shipped to countries within the European Union (EU) will have taxes and duties paid at checkout. This means that the price you see for the item(s) in your cart is the final price you'll pay, and there will be no additional fees or charges upon delivery. We strive to make the checkout process as seamless as possible, so you can enjoy your purchase without any surprises or delays.

Please note IOSS only applies to EU member states, not members of the single market (ie Switzerland/Norway are not covered).

Duties and Taxes For Customers Outside of the UK and The EU

Different destinations will have different levels of import duty and taxes on all goods entering the destination country. Six String Supplies Ltd is not responsible for said customs duties or additional taxes. It is your responsibility, as the customer, to check these possible additional costs before committing to an order.

It is your responsibility to pay any necessary taxes and import duties. Any package that gets returned to Six String Supplies Ltd by customs authorities due to unpaid entry taxes will be refunded, minus the original outbound postage/courier fee.

You may be charged a handling fee by DHL Express either before or after delivery.