Returns & Shipping
This shipping policy is currently superseded by our COVID19 Shipping Policy. PLEASE read it.
Our shipping policy is simple. We charge a flat rate shipping fee depending on what region in the world we are delivering to, as follows:
UK - £3.95-£5.95 (Royal Mail) or £6.95 (DHL Express)
EU and wider Europe - £13.95 (DHL Express)
USA - £15.95 (DHL Express)
ROW - varies depending on destination
This is a fixed charge and not dependant on weight or items ordered...so whether you order one capacitor or 100 different items, the shipping fee will be the same.
Production Lead Times
Loose parts (non prewired) orders are packed and shipped within 1 working day (excluding weekends).
Prewired kits can take up to maximum of 5 working days from point of order to being despatched, excluding weekends and public holidays.
Shipping Times and Courriers
For the UK:
Orders are shipped via Royal Mail Tracked or DHL Express. Delivery is normally the next working day after shipment but please allow up to 3 days for delivery. We will always provide you with a tracking number. DHL Express is a next working day courier service (excluding Saturdays). If your order is shipped on a Friday, delivery will be Monday.
For International Deliveries:
All Export orders are shipped via DHL Express. This includes a fully automated tracking system with door to door deliveries often being made within 2 days (wow!). A signature is often required to confirm receipt of the parcel. Your tracking number will be sent to the email address provided when you placed your order along with your confirmation of shipment.
Duties and Taxes
For customers outside of the UK - different destinations will have different levels of import duty and taxes on all goods entering the destination country. Six String Supplies Ltd is not responsible for said customs duties or additional taxes. It is your responsibility, as the customer, to check these possible additional costs before committing to an order.
If you are not happy with any product you have purchased from us, we will buy it back off you!* We have an easy, hassle free returns policy. If you need to return an item to Six String Supplies Ltd, please let us know in writing (email or letter) within 60 working days of receiving the item and then return the item to receive a full refund.
In case of a return, you are entitled to the total amount you spent at the time of original purchase, being total value of goods as well as the original shipping fee. If the reason for return is our error (incorrect or faulty item) then we will organise collection of the goods ourselves. If the return is due to a change of heart, or you have ordered the incorrect items, then the return postage is at your cost and your responsibilty, in line with the distance selling regulations.
If the return is due to faulty or missing parts, we will offer a replacement or full refund provided we are made aware of this fact in the original 60 day period. The replacement will be the same part or a part of the same value. *The component(s) or wiring kits must be in a resaleable condition. Wiring kits returned that have clearly been used will not be refunded.
Please address all returns to;
Six String Supplies Ltd
6 Kirkwall Crescent
Returned items are your responsibility and we reserve the right to refuse refunds or exchanges if the condition of the item(s) is not fit for resale.
In the event of refund: refunds take 5 working days to be processed and funds returned to your bank account.
Six String Supplies Ltd – this return policy does not affect your legal rights.