Returns & Shipping
Our shipping policy is simple. We charge a flat rate shipping fee depending on what region in the world we are delivering to, as follows:
UK - £3.95
EU and wider Europe - £11.95
USA and ROW - £14.95
This is a fixed charge...so whether you order one capacitor or 100 different items, the shipping fee will be the same.
Production Lead Times
Loose parts (anything that is not prewired) orders are packed and shipped within 1 working day (excluding weekends).
Prewired guitar harnesses take up to 5 working days for assembly from point of order to being despatched, excluding weekends and public holidays.
Shipping Times and Courriers
For the UK:
All orders are shipped Royal Mail First Class. Delivery is normally the next working day after shipment but please allow up to 3 days for delivery. We will always obtain a proof of postage of your package. High value orders are sent with a tracking number via Recorded Delivery Tracked and Signed.
For International Deliveries:
Most deliveries are sent via “Royal Mail International Signed For” service. Delivery times can vary between 5-10 business days but generally takes a week. A signature is often required to confirm receipt of the parcel. Your tracking number will be sent to the email address provided when you placed your order along with your confirmation of shipment.
Duties and Taxes
For customers outside of the EU - different destinations will have different levels of import duty and taxes on all goods entering the destination country. Six String Supplies Ltd is not responsible for said customs taxes. It is your responsibility, as the customer, to check these possible additional costs before committing to an order.
If you are not happy with any product you have purchased from us, we will buy it back off you!* We have an easy, hassle free returns policy. If you need to return an item to Six String Supplies Ltd, please let us know in writing (email or letter) within 60 working days of receiving the item and then return the item to receive a full refund.
If the return is due to faulty or missing parts, we will offer a replacement or full refund provided we are made aware of this fact in the original 60 day period. The replacement will be the same part or a part of the same value. *The component(s) or wiring kits must be in a resaleable condition. Wiring kits returned that have clearly been used will not be refunded.
Please address all returns to;
Six String Supplies Ltd
6 Kirkwall Crescent
Returns on custom orders or harnesses that have been wired to your specifications (no matter how minor) are not returnable or refundable under any circumstances.
Returned items are your responsibility and we reserve the right to refuse refunds or exchanges if the condition of the item(s) is not fit for resale.
In the event of refund: refunds take 5 working days to be processed and funds returned to your bank account.
Six String Supplies Ltd – this return policy does not affect your legal rights.