COVID19 Shipping Policy
Lockdown 2.0 & UK Courier Delays
Whilst we are open and operating as normal as possible, we, as all businesses, have been forced to adapt to the fluid and constantly changing situation.
Production Lead Times
Loose parts (anything that is not prewired) orders are packed and shipped within 1 working day (excluding weekends).
Prewired guitar kits can take up to 5 working days for assembly from point of order to being despatched, excluding weekends and public holidays.
There are minor delays with Royal Mail shipping.
A combination of the impact of the COVID Pandemic and the Christmas rush has resulted in minor delays in rare instances, with a small proportion of deliveries taking up to 7 working days.
Please be patient - Royal Mail and all couriers have been superb throughout this pandemic. Replacement orders will not be sent or refunds not given until this 7 working day day period has passed. We must stress this is rare - most deliveries are arriving in good time.
We will always obtain a tracking number if shipped with Royal Mail which will be communicated to you directly.
For customer satisfaction, we offer Royal Mail Tracked 48 or Royal Mail Tracked 24 at the checkout - choose whatever service is most convenient for you.
Please click here for Royal Mail servce updates.
Alternatively, we now offer DHL Express as a shipping option which you can select at the checkout process. This is a fully tracked, next day service.
All International orders are shipped with DHL Express - there are no delays with DHL Express.
Thanks for your patience and thanks for supporting our business throughout this period.